Refund and Cancellation Policy

Effective Date: 1st Nov 2024

At Shubh TradingLead Pvt. Ltd., we strive to provide high-quality digital products and services through our platforms: SkillTown and ContentLead. This policy outlines our refund and cancellation terms.

1. General Policy

Due to the digital nature of our products and the immediate access provided upon purchase, we operate a strict no-refund policy with limited exceptions as outlined below.

Why No Refunds?

• Digital products are delivered instantly upon purchase
• Full access is granted immediately to courses, tools, and platform features
• Content cannot be "returned" once accessed
• We provide detailed descriptions, previews, and free trials where applicable to help you make informed decisions

2. Platform-Specific Policies

SkillTown (Online Courses)

No Refunds Policy

• All course purchases are final and non-refundable
• Once you enroll in a course and access is granted, no refunds or cancellations are permitted
• You receive lifetime access to purchased courses

Before You Purchase

We encourage you to:

• ✅ Review the complete course curriculum
• ✅ Watch preview videos and sample lessons
• ✅ Read course descriptions and learning objectives
• ✅ Check instructor credentials and reviews
• ✅ Verify course duration and requirements

Exceptions

Refunds may be considered in the following rare circumstances:

1. Technical Issues: If you cannot access the course due to platform technical issues that we cannot resolve within 7 days
2. Duplicate Purchase: If you accidentally purchased the same course twice
3. Fraudulent Transaction: If your payment was unauthorized

How to Request: Email shubham@tradinglead.in within 7 days of purchase with:

• Order ID
• Registered email
• Detailed explanation of the issue
• Screenshots (if applicable)

ContentLead (Subscription Service)

Cancellation Policy

• ✅ You can cancel your subscription at any time
• ✅ No questions asked cancellation
• ✅ Cancel through your account settings or contact support

How Cancellation Works

1. Immediate Cancellation: Your subscription is marked for cancellation
2. Access Continues: You retain full access until the end of your current billing period
3. No Future Charges: Your payment method will not be charged again
4. No Partial Refunds: No refund for unused days in the current billing period

Refund Policy for Subscriptions

• No refunds for unused subscription time
• If you cancel on Day 15 of a 30-day billing period, you still have access for the remaining 15 days
• No refunds for previous billing periods

Exceptions

Refunds may be provided in these cases:

1. Billing Error: If you were charged incorrectly or twice for the same period
2. Technical Failure: If the platform is unavailable for more than 48 consecutive hours
3. Feature Unavailability: If advertised core features are completely non-functional and cannot be fixed within 7 days

Refund Window: Request within 7 days of the charge

Free Trial (If Applicable)

• If we offer a free trial, you can cancel before the trial ends to avoid charges
• You are responsible for canceling before the trial period expires
• We send reminder emails before trial expiration

3. Refund Request Process

If you believe your situation qualifies for a refund under our exception policies:

Step 1: Contact Support

Email: shubham@tradinglead.in

Step 2: Provide Information

Include the following in your email:

• Full name
• Registered email address
• Order ID or Transaction ID
• Platform (SkillTown/ContentLead/TradingLead)
• Date of purchase
• Product/Course/Subscription name
• Detailed explanation of the issue
• Supporting documents (screenshots, error messages, etc.)

Step 3: Review Process

• We will review your request within 3-5 business days
• We may request additional information or screenshots
• We may attempt to resolve technical issues before approving refunds

Step 4: Decision

• If approved, refund will be processed within 7-10 business days
• Refunds are issued to the original payment method
• You will receive email confirmation of the refund
• Access to the product/platform will be revoked

Step 5: Bank Processing

• Refund appears in your account within 5-10 business days after processing
• Processing time depends on your bank or payment provider

4. Situations NOT Eligible for Refunds

We cannot provide refunds in the following cases:

General

• ❌ Change of mind after purchase
• ❌ Did not like the content quality (subjective reasons)
• ❌ Did not have time to use the product
• ❌ Purchased by mistake without reviewing details
• ❌ Found similar content elsewhere (free or paid)

SkillTown Specific

• ❌ Did not complete the course
• ❌ Course was too difficult or too easy
• ❌ Did not achieve expected career outcomes
• ❌ Did not get hired after completing the course
• ❌ Instructor's teaching style preference

ContentLead Specific

• ❌ Did not use the subscription enough
• ❌ Content did not perform well on social media
• ❌ Did not get desired engagement or followers
• ❌ Forgot to cancel before renewal
• ❌ Third-party platform issues (Instagram, YouTube bans, etc.)

5. Chargebacks and Disputes

Our Position

• We take chargebacks seriously and investigate all claims
• Fraudulent chargebacks may result in account termination and legal action
• We maintain detailed transaction records

Before Filing a Chargeback

• Contact us first: Most issues can be resolved directly
• Chargebacks should be a last resort
• We're committed to fair resolutions

If You File a Chargeback

• Your account will be immediately suspended
• We will provide evidence to your bank/card issuer
• If chargeback is reversed, account remains suspended until matter is resolved

6. Promotional Purchases and Discounts

• Discounted or promotional purchases are subject to the same refund policy
• No refunds because "price dropped after I purchased"
• Coupon codes and discounts are final once applied

7. Account Termination

If we terminate your account due to Terms of Service violations:

• ❌ No refunds will be provided
• ❌ Access is immediately revoked
• ❌ No exceptions

8. Force Majeure

We are not liable for refunds due to:

• Natural disasters
• Government actions or restrictions
• Internet or network failures beyond our control
• Third-party service provider failures

9. Changes to This Policy

• We may update this Refund and Cancellation Policy at any time
• Changes will be posted with an updated "Effective Date"
• Continued use after changes indicates acceptance
• Material changes will be communicated via email

10. Consumer Rights

This policy does not affect your statutory rights as a consumer under applicable law. In jurisdictions where consumer protection laws provide additional rights, those laws take precedence over conflicting provisions in this policy.

11. Questions and Support

We're here to help! If you have questions about:

• Our refund policy
• Canceling a subscription
• Technical issues
• Payment problems

Contact us:

• Email: shubham@tradinglead.in
• Response Time: 24-48 hours

12. Summary

Key Takeaway: Review all product details carefully before purchasing. All sales are final except in rare technical or error situations.

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Thank you for your understanding. We're committed to providing value through our platforms and supporting your success with SkillTown and ContentLead.