Shipping and Delivery Policy

Effective Date: 1st Nov 2024

At Shubh TradingLead Pvt. Ltd., we are committed to providing seamless and efficient delivery of our digital products and services. This Shipping and Delivery Policy outlines how we handle delivery for SkillTown and ContentLead.

1. Digital Products Only

Important: All our products and services are delivered digitally. We do not offer any physical products, so there are:

❌ No physical shipping
❌ No shipping charges
❌ No delivery delays due to logistics
✅ Instant or near-instant access to all purchases

2. Delivery Methods by Platform

SkillTown (Online Courses)

What You Receive:

Lifetime access to purchased course content
Video lectures, downloadable resources, and assignments
Course completion certificates

How Delivery Works:

Complete payment through our secure checkout
Account is immediately activated with course access
Confirmation email sent to your registered email address
Log in to your account to start learning

Delivery Time: Instant - Access granted immediately upon payment confirmation

Access Method:

Log in to skilltown.in
Navigate to "My Courses" or "Dashboard"
Start learning immediately

ContentLead (AI Content Platform)

What You Receive:

Subscription-based access to ContentLead platform
AI transcription, content generation, and automation tools
Story Studio and Instagram DM automation features

How Delivery Works:

Complete subscription payment
Account activated with full feature access
Welcome email with getting started guide
Access platform immediately

Delivery Time: Instant - Subscription activated immediately upon payment confirmation

Access Method:

Log in to skilltown.in/contentlead
Access all features through your dashboard
Follow onboarding guide to connect platforms

3. Delivery Timing

Platform	Product Type	Delivery Time
SkillTown	Courses	Instant
ContentLead	Subscription	Instant
All	Email Confirmations	Within 5 minutes

4. Delivery Channels

Email Notifications

Purchase Confirmation: Sent immediately after successful payment
Access Instructions: Detailed steps to access your purchase
Login Credentials: If account was created during checkout
Download Links: For downloadable resources (TradingLead)
Receipt: Official payment receipt for your records

Platform Access

Direct Login: Access through your account dashboard
Course Library: View all enrolled courses (SkillTown)
Feature Dashboard: Access all tools and features (ContentLead)
Resource Library: Download purchased materials (TradingLead)

5. Customer Responsibilities

Accurate Information

✅ Provide a valid and accessible email address
✅ Ensure email settings allow messages from our domain
✅ Check spam/junk folders if you don't receive confirmation
✅ Keep your account credentials secure

Technical Requirements

Stable internet connection for platform access
Compatible device (desktop, laptop, tablet, or mobile)
Updated web browser (Chrome, Firefox, Safari, Edge)
For ContentLead: Sufficient storage for uploaded videos

6. Issues with Delivery

If you experience any delivery issues, we're here to help!

Common Issues and Solutions

Email Not Received:

Wait 10-15 minutes (emails may be delayed)
Check spam/junk/promotions folders
Verify email address used during purchase
Add shubham@tradinglead.in to your contacts

Cannot Access Platform:

Verify payment was successful (check bank statement)
Try password reset if you forgot credentials
Clear browser cache and cookies
Try a different browser or device

Course/Resource Not Showing:

Refresh your account page
Log out and log back in
Check if you're logged into the correct account

Contact Support

If issues persist, contact us immediately:

Email: shubham@tradinglead.in

Include in Your Email:

Order ID or transaction reference
Registered email address
Screenshot of payment confirmation
Description of the issue
Platform affected (SkillTown/ContentLead/TradingLead)

Response Time: We aim to respond within 24-48 hours and resolve issues as quickly as possible.

7. Redelivery

Lost Access

If you lose access to your account, contact support for recovery
Original purchase records are maintained in our system
We can resend access links or reset credentials

Email Issues

If you didn't receive the original email, we can resend it
Update your email address if needed
We can send to an alternative email with verification

8. No Physical Products

Important Notice:

We do not ship any physical items
No physical address is required for purchases
All resources are delivered electronically
There are no customs, duties, or shipping delays
Instant global access regardless of location

9. International Access

Our digital platforms are accessible worldwide:

✅ No geographical restrictions
✅ Instant access from any country
✅ No international shipping delays
✅ Same delivery time for all users

Note: Payment methods may vary by region. We accept international credit/debit cards and digital payment methods.

10. After Delivery

What Happens Next

SkillTown:

Start learning immediately
Access course materials anytime
Track your progress
Earn completion certificates

ContentLead:

Upload your first video
Explore AI transcription
Connect social media accounts
Create your first automated post

11. Technical Support

Beyond delivery, we provide ongoing technical support:

Platform navigation assistance
Feature usage guidance
Troubleshooting technical issues
Account management help